Frequently Asked Questions
For DIRTVision.com technical support please email email@example.com.
What series are broadcast on DIRTVision.com?
Watch select World of Outlaws Craftsman Sprint Car Series, World of Outlaws Craftsman Late Model Series and Super DIRTcar Series events broadcasted live via DIRTVision pay-per-view. Every World of Outlaws Craftsman Sprint Car Series, World of Outlaws Craftsman Late Model Series and Super DIRTcar Series event will be broadcast live via DIRTVision Radio broadcast. Fans can listen in to every event on the schedule through the site. DIRTVision Radio broadcasts begin with hot laps and carry fans all the way through to victory lane. It’s the best race coverage available without being there!
Do I have to pay to become a member of the site?
Becoming a member is completely free. All live audio broadcasts and on-demand race coverage is available free for all members. The only time you will be asked to pay anything is if you decide to purchase a LIVE video broadcast.
Do I have to register to use the site?
Yes, you have to register in order to listen to FREE live streaming audio, on-demand content, as well as to purchase pay-per-view video events.
How do I register with the site?
To register, click on one of the register or sign up links on the site and fill in the form. A verification email will be sent to the address provided to authenticate the registration after the registration form has been completed. Click the link in that email to complete the registration process.
How do I purchase a live video broadcast?
-You will need to register with the site before you are able to purchase any live video stream.
-Click the event that you wish to purchase.
-Enter your payment information, with full address and credit card information.
-Review your order and submit.
-Upon successful payment, you will be able to click on the event and watch it in its entirety. The video will begin playing on this page at its scheduled start time.
-If you have opened the page prior to the start time, you may need to refresh when the live stream has begun.
-A receipt of payment should be emailed to you at the time of purchase.
What speed Internet connection do I need to have for watching live video?
-You CAN NOT view the live video broadcast on Dial-Up. You need a Cable, DSL, Fiber, T1 or High Speed Satellite* connection. We recommend a 1.5 Mbps (1500 Kbps) download speed connection for the video to stream smoothly. Cellular connections: A strong 3G or 4G cellular connection may offer sufficient bandwidth to view the base stream, but due to inconsistent cell service, we cannot guarantee uninterrupted video throughout the night. To test your home connection speed, please use the following site: www.speedtest.net
What computer requirements do I need?
-DIRTVision.com video is supported across the following platforms: Windows, Apple (iOS) and Android. Android devices must carry flash in order to view the video. Any Android device without flash will not be able to view the stream. While the video may work on other devices outside of these, we cannot guarantee the reliability on o on other devices.
-We strongly recommend using Google Chrome or Mozilla Firefox as your internet browser.
- Intel Pentium 4 or equivalent. Minimum 64mb video ram suggested,
-Non Intel Macintosh Computers and First generation Netbook computers using Atom processors may have insufficient processing power to view live video smoothly.
-Windows users can check system specs by going to: Start Menu < Control Panel < System & Security < System. Mac users can view by going to: Apple Icon (top corner) < About this Mac
-Check to ensure you have the Adobe Flash Player installed here: https://helpx.adobe.com/flash-player.html
-You can download the latest Flash version here- https://get.adobe.com/flashplayer/ (Note: Flash player not needed on iPhones or iPads)
-Eliminating unnecessary running apps will free up processing power and internet bandwidth usage will provide for a better viewing experience.
How do I know if my Android device will be able to play the video?
-In order for an Android device to play the video, it must be able to support Adobe Flash software.
-Most Android versions 2.2 through 4.0.2 support Adobe Flash by default. Android version 4.0.3 through the current version of 4.3 have the ability to support flash, but it must be installed manually. A flash-supporting browser (Firefox, Dolphin and Puffin all work) must also be installed. For a more detailed look at how to work through these steps, watch this video: https://www.youtube.com/watch?v=R3gdz-IC1Ik
What do I do if the video is choppy, not smooth?
Because of the nature of live internet streaming choppy video can happen from time to time, but it should not stay that way for any long period of time. If it does please try the following:
• Make sure you have enough down speed bandwidth with your home/office Internet provider. Minimum requirement is 1.50 Mbps (1500 Kbps).
• If you are unsure of your Internet connection speed it can be tested here www.speedtest.net
• WiFi connections can sometimes cause this as they are not as reliable as a hard line connection and can experience more internet speed fluctuations over time
• Any other users/computers on the same Internet connection will draw speed away from your broadcast. Especially if another user is streaming video, downloading files or music, etc.
• Try to Refresh/Reload the page by making sure it calls out to the server to bring the page back in. Do this by holding the Shift key and clicking the Refresh/Reload button in your browser.
• Public connections, like public access WiFi is unreliable for download speeds. The more people using the network on this public access point, the slower the network will become thus causing the video to buffer.
Is there a phone number for Dirtvision.com tech support?
There is not direct line to tech support, all the support is handled by emailing firstname.lastname@example.org. During live video events our dedicated tech support team is standing by to answer your emails within minutes and help you troubleshoot any issues you may have. By working through emails, tech support can send you links to help get up and running quickly.
I can’t remember my password, how can I get it sent to me?
Click on the “Forgot Username” button underneath the login section on the sign in page and have your login information emailed to you. If you’re still having difficulties signing in to your account, contact DIRTVision by email at email@example.com with your full name, email and username if you have it. A member of the technical support team will email you back with a new password to get you logged back in to your account and back to racing!
My computer locked up, so I restarted it and can’t get logged back into my account, what do I do?
The best way to avoid this problem is to logout before restarting your computer. The system is set to hold the account closed for 5 minutes to keep others from accessing your account. If you are having issues with the stream slowing down and you want to restart your computer to speed up the broadcast, be sure to logout before restarting your computer to prevent this from happening to you mid-broadcast. If this problem comes up, contact us at firstname.lastname@example.org to have your account reset so you can be back up and running.